A leader in the heating, ventilation, air conditioning, and refrigeration sectors for over 67 years, The Master Group is the largest independent HVAC-R distributor in Canada. The company employs close to 950 dynamic and devoted individuals who serve the industry at over 44 branches and 4 distribution centers spanning from coast to coast. To learn more, visit www.master.ca or follow us on LinkedIn at:https://www.linkedin.com/company/themastergroup
The incumbent will promote Hydronics and Domestic Water Heating products to customers by evaluating their needs. Provide pricing solutions to gain orders. Input orders and provide after PO support.
• Identification of client’s needs & available resources • Propose solutions for the design of a specific product to be adapted to clients’ needs • Draft and communicate residential hydronic system design reports including detailed heat-loss/heat-gain calculations, loop layouts, schematics and proposals to positively demonstrate benefits of product/system solution to influence the customers buying decision • Cross reference to find replacement product • Provide detailed quotation to support proposal. • Retrieve PO from the customer, enter the order and source the product • Follow up by contacting customers after the sale to resolve problems • Order non-stock items and call customer when they arrive. • Provide after PO support to answer questions, meet delivery expectations and resolve issues
• Excellent verbal and written communication skills • Previous similar working experience in Hydronics/Water Heating field with advanced technical knowledge and strong understanding of construction methods and practices• Relevant College and/or University education (Hydronics/Domestic Water Heating) • Professional phone manner and customer service skills • Knowledge of MS Office programs, experience with Avenir LoopCAD software beneficial but training provided to the right candidate• Good sales abilities and persuasiveness • Strong time management, organizational and decision-making skills • Ability to close sales and work under pressure • Good communication and organizational skills • Initiative & resourcefulness • Completion of sales related training programs (an asset)