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Dealer Program Team Manager

Job Number: J1122-0241
Job Type: Regular
City, Province, Country: Montréal, Vaughan, Calgary, Burnaby, Quebec, Canada
Job Category: Product Management
Number of Positions: 1
Job Location: Hybrid / Montréal, Vaughan, Calgary, Bu

A leader in the heating, ventilation, air conditioning and refrigeration industry, and celebrating its 70th anniversary in March 2022, The Master Group has been named one of Canada's Best Managed Companies since 2010 and is the largest privately held HVAC-R distributor in Canada. Today, the company employs 1,300 dynamic and dedicated people who serve the industry in more than 49 branches and 4 distribution centers from British Columbia to the Atlantic Provinces and in 19 branches in the United States.

Under the supervision of the Product Director, Residential Ducted, the Dealer Program Team Manager will supervise the dealer support team to ensure the implementation of the national dealer programs, dealer support, strategies and communications to dealers and internal sales teams.

Principal tasks:

o Dealer Support Management: Oversee the dealer support team and administration of the dealer programs, website portal, co-op procedures/processing and rebate reporting.
o Communications: Establish a communication platform and delivery methodology nationally and regionally of dealer programs and promotions (where applicable).
o Dealer Programs Coordination: Utilising PM administration team to implement and deliver consistent dealer programs nationally across all regions.
o Processes: To review and establish procedures necessary to effectively implement the programs for dealers and internal teams
o Development and Onboarding: Working with PM, provide materials and onboarding tools needed to develop the sales teams.
o Programs Planning: To adapt to the changes as the program and sales strategy evolves in short, medium and long term.
o Projects and Event Support: Assist product manager with special projects and tasks that require coordination and implementation – including (but not limited to) dealer meetings, home shows, factory tours, etc.

Supervisory Responsibilities:
o Manage the dealer support teams
o To define clear roles and responsibilities among the team.
o Participate in decision to recruit new employees
o Provide individual feedback and conduct annual performance reviews as laid out by HR team.
o To ensure direct reports follow the companies core value and ethics policies.


o Highly organized and attention to detail
o A high emphasis on customer service
o Strong marketing and administrative skills
o Good knowledge of MS Office and web-based software.
o A diploma or degree in marketing or communications preferred
o Able to work adapt role in a rapidly changing environment

Work conditions:

  • Group insurance from day 1 (medical, dental, short and long term disability insurance)
  • Contribution to a group RRSP upon hiring
  • Employee assistance program (psychological, financial, legal and parental support services)
  • Access to telemedicine with health professionals by chat or secure video session from day 1
  • Contribution to membership in a fitness center
  • Reimbursement of membership or renewal of a professional order
  • Anticipated vacation program