A leader in the heating, ventilation, air conditioning and refrigeration industry, and celebrating its 70th anniversary in March 2022, The Master Group has been named one of Canada's Best Managed Companies since 2010 and is the largest privately held HVAC-R distributor in Canada. Today, the company employs 1,300 dynamic and dedicated people who serve the industry in more than 49 branches and 4 distribution centers from British Columbia to the Atlantic Provinces and in 19 branches in the United States.
Will be responsible for representing the company to the assigned customers. They must respond, in collaboration with the other members of the department, to the requirements of the customers with the objective of increasing sales and profits. The incumbent will be responsible for developing and leveraging the Master value proposition, based on knowledge of customer challenges and business objectives. They are responsible to find, qualify and onboard new accounts through various methods of outbound prospecting.
• Provide product solutions for incoming inquiries;• Review and evaluate plans and specifications;• Cross reference parts or equipment based on the requirements to meet the customers needs;• Determine commercial HVAC-hydronic equipment (red font) requirements to meet the individual clients needs;• Assist with projects and work with mechanical contractors and engineers;• Prepare quotations based on project plans/specifications and complete proposals;• Prepare technical drawings and data sheets for clients’ approval;• Provide the contractor with material lists and quotations thru written and verbal communication;• Answer calls and written communications from clients, branch representatives and external representatives;• Process orders in line with the proper company policies and procedures while communicating with all parties; (purchasing, sales team, logistics team, customers);• Provide after Po support with proper follow up with clients to ensure their full satisfaction;• Ensure projects take offs are accurate and complete;• Manage projects and work with mechanical contractors and engineers;• Inform clients on standard procedures;• Follow up with clients to ensure their full satisfaction, either verbally or in writing;• Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies;• Assist with providing the best method to problem resolution when issues occur to ensure customer satisfaction while following company policies and procedures;• Work with internal and external departments to ensure customer satisfaction;• Respond to customers’ inquiries, questions, or complaints regarding products or services.
• Post Secondary education in HVAC or a related discipline• Demonstrate experience in hydronics (an asset)• Advance knowledge of MS Office (Outlook, Excel)• Comfortable working with ERP software• Willingness to acquire industry knowledge• Completion of sales related training programs (an asset)• High level of commitment to exceptional customer service;• Excellent verbal and written communication skills in both English and French will be an asset;• Professional phone manner;• Self motivated, organized and strong interpersonal skills;• Good sales abilities and persuasiveness;• Ability to close sales and work under pressure;• Good judgment and decision-making skills;• Ability to problem solve and provide variable solutions based in customer needs and company objectives;• Ability to effectively manage time and perform in a fast paced, deadline-oriented environment;• Willingness to continually learn;• Team player and ability to work independently.