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Branch Sales Representative, Heating and refrigeration

Job Number: J1022-0621
Job Type: Regular
City, Province, Country: Québec, Quebec, Canada
Job Category: Branch offices
Number of Positions: 1

A leader in the heating, ventilation, air conditioning and refrigeration industry, and celebrating its 70th anniversary in March 2022, The Master Group has been named one of Canada's Best Managed Companies since 2010 and is the largest privately held HVAC-R distributor in Canada. Today, the company employs 1,300 dynamic and dedicated people who serve the industry in more than 49 branches and 4 distribution centers from British Columbia to the Atlantic Provinces and in 19 branches in the United States.

We are looking for a dynamic person to join our team of heating sales representatives at our Quebec City branch. In this role, you will be responsible for promoting our products to customers, assessing their needs and submitting proposals that will result as often as possible in a sale.

Principal tasks:

• Assess customer needs and resources and recommend appropriate goods and services
• Provide data for product design when goods and services must be tailored to the customer’s needs
• Write reports or proposals as part of their sales talks to demonstrate the benefits of using the good or service
• Assess the installation and maintenance costs of the equipment or service
• Communicate with customers after the sale to resolve issues and ensure follow-up
• Resolve technical problems related to equipment
• Train the customer’s staff as needed in the equipment’s use and maintenance


• SSD or SSVD in refrigeration/plumbing/heating
• Excellent knowledge of HVAC-R systems
• Interpersonal and communication skills
• Comfort with computer systems and internet research
• Be focused on results and customer satisfaction
• Ability to resolve issues quickly and effectively
• Analytical, organizational and planning skills

Work conditions:

  • Group insurance from day 1 (medical, dental, short and long term disability insurance)
  • Contribution to a group RRSP upon hiring
  • Employee assistance program (psychological, financial, legal and parental support services)
  • Access to telemedicine with health professionals by chat or secure video session from day 1
  • Contribution to membership in a fitness center
  • Reimbursement of membership or renewal of a professional order
  • Anticipated vacation program