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Insides Sales Representative - Residential

Job Number: J1122-0471
Job Type: Regular
City, Province, Country: Québec, Quebec, Canada
Job Category: Internal Sales
Number of Positions: 1
Job Location: Hybrid / Québec

A leader in the heating, ventilation, air conditioning and refrigeration industry, and celebrating its 70th anniversary in March 2022, The Master Group has been named one of Canada's Best Managed Companies since 2010 and is the largest privately held HVAC-R distributor in Canada. Today, the company employs 1,300 dynamic and dedicated people who serve the industry in more than 49 branches and 4 distribution centers from British Columbia to the Atlantic Provinces and in 19 branches in the United States.

Under the internal sales supervisor’s supervision, the incumbent will support residential sales representatives and existing customers. Among other things, he or she will be required to participate in implementing various sales strategies. He or she will also be required to participate in developing bids and after-sales service.

Principal tasks:

• Supporting the team of external representatives and existing clients
• Participating in the implementation of sales strategies with retailers or new and multi-unit construction projects
• Mastering the sales and marketing tools offered by the various suppliers and helping with their implementation based on the target market’s needs
• Participating in implementing sales policies in the network of branches
• Participating in the development of bids and project closures
• Assisting in the selection of products based on technical applications or specific needs
• Providing after-sales service to retailers or products’ end users


• 1 to 3 years of relevant industry experience
• Specialized studies in building mechanics (high school vocational diploma in refrigeration or college diploma in building mechanics)
• General knowledge of building services
• Strong sales skills
• Organizational skills
• Timeliness
• Being able to communicate with customers effectively and systematically

Work conditions:

  • Group insurance from day 1 (medical, dental, short and long term disability insurance)
  • Contribution to a group RRSP upon hiring
  • Employee assistance program (psychological, financial, legal and parental support services)
  • Access to telemedicine with health professionals by chat or secure video session from day 1
  • Contribution to membership in a fitness center
  • Reimbursement of membership or renewal of a professional order
  • Anticipated vacation program