Digital Content Manager

Numéro de poste : J0722-0564
Type de poste : Régulier
Catégorie de poste : Communication et marketing
Nombre de postes : 1
Emplacement du poste : Télétravail

A leader in the heating, ventilation, air conditioning and refrigeration industry, and celebrating its 70th anniversary in March 2022, The Master Group has been named one of Canada's Best Managed Companies since 2010 and is the largest privately held HVAC-R distributor in Canada. Today, the company employs 1,300 dynamic and dedicated people who serve the industry in more than 49 branches and 4 distribution centers from British Columbia to the Atlantic Provinces and in 19 branches in the United States.

A strong content management/e-catalog expert who focuses on the details, can communicate ideas effectively and has the drive to use data to make a significant impact on the overall business.

Principal tasks:

• Management of digital content repository which is to be utilized by Virtual Branch (E-Commerce), CPQ, and CRM applications.
• Become a digital commerce product expert, and identify enhancements
• Day-to-day collaboration with development teams, business analysts, project managers, to identify and facilitate process to solve product and catalogue challenges using innovative approaches
• Provide the description, catalog objectives and metrics to measure the success of the catalog management.
• Organize the process to ensure optimal data capture
• Develop the overall site search strategy and translate it into an actionable, measurable product roadmap for the end-to-end digital search experience journey for online customers.
• Manage and tune search services through implantation and testing to create best results
• Manage naming convention and taxonomy following SEO recommendations
• Lead and manage PIM team (2 people)
• Coordinate with supply chain on item creation, management of obsolete items and item updates, definition of final sales unit
• Main contact for the creation of new items on the website, collections and promotional items, and the creation of product families.
• Monitor and measure performance of new products or new releases and understand how customers are engaging and how we’re tracking towards stated goals
• Manage cross-selling
• Quality control before loading and publishing product information on the e-commerce site

Requirements:

• 3+ years of experience as a product owner, catalogue manger, business analyst
• Experience managing a team
• Hands-on experience with eCommerce platforms like Shopify, Magento
• Use of Elastic Search or Similar software
• Hands-on experience with the integrated components of eCommerce platforms such as Shopify, Magento, ERP, with B2B commerce workflows
• Experience with CRM applications
• Knowledge of PIM Akeneneo,
• Google Suite, web analytics tools (Google Analytics, Google Search Console)
• Track record of coordinating work across multiple teams
• Effective planning, prioritizing, goal setting skills
• Expert attention to technical detail
• Experience writing effective product descriptions from vendor details
• Demonstrated commitment to quality, including testing and validation
• Ability to work and thrive in an agile environment
• Able to demonstrate out of the box problem-solving skills
• Ability to work effectively under pressure and act as a self-starter
• Diploma: Bachelor's degree in IT, administration, business, marketing and or similar professional experience
• Languages: English (speaking and excellent writing)

Work conditions:

  • Group insurance from day 1 (medical, dental, short and long term disability insurance)
  • Contribution to a group RRSP upon hiring
  • Employee assistance program (psychological, financial, legal and parental support services)
  • Access to telemedicine with health professionals by chat or secure video session from day 1
  • Contribution to membership in a fitness center
  • Reimbursement of membership or renewal of a professional order
  • Anticipated vacation program