Branch Representative

A leader in the heating, ventilation, air conditioning and refrigeration sectors for over 67 years, The Master Group is the largest independent HVAC-R distributor in Canada. The company employs close to 950 dynamic and devoted individuals who serve the industry at over 44 branches and 4 distribution centres spanning from coast to coast.

The incumbent will be responsible for managing incoming calls, order entry, and promote company products to generate increased sales and maintain high customer satisfaction.

Principal tasks:

• Answer phone calls, emails and assist walk-in clients at the counter;
• Offer an outstanding Customer service;
• Identification of clients' needs and resources and propose appropriate products or services;
• Order entry;
• Supply data for the design of a specific product to be adapted to clients' needs;
• After sale follow-ups with customers to ensure entire satisfaction and resolve problems if required;
• Train customers' staff on the use and maintenance of the purchased products, when required.

Requirements:

• Team Player;
• Knowledge of Microsoft Office Suite;
• Good sales abilities and persuasiveness;
• Multitask;
• Ability to work under pressure;
• Excellent communication skills;
• Good organization skills;
• Initiative & resourcefulness;
• Diplomacy and courteous;
• knowledge in the HVAC-R industry ( an asset)

Work conditions:

• We offer our employees a competitive salary based on experience
• Our group insurance program (medical, dental, short and long-term disability) supports our employees and their families
• We contribute to your group RRSP
• We support health of our employees by providing a Health Program (contribution to a membership in a fitness center)