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Transport Agent, Customer Service

Job Number: J1021-0651
Job Type: Regular
City, Province, Country: Calgary, Alberta, Canada
Job Category: Logistic
Number of Positions: 1
Job Location: Calgary

A leader in the heating, ventilation, air conditioning, and refrigeration sectors for almost 70 years, The Master Group is the largest independent HVAC-R distributor in Canada. The company employs over 1,000 dynamic and devoted individuals who serve the industry at over 50 branches and 4 distribution centers spanning from coast to coast. To learn more, visit or follow us on LinkedIn at:

Under the supervision of the National Transportation Manager, the incumbent will have to support sales and distribution center teams on all aspect related to transport of Western Canada.

Principal tasks:

▪ Support internal and external customers (branches, carriers, distribution centers) by answering all questions related to transport
▪ Work in collaboration with the distribution center operation team to ensure that all deliveries are made on time
▪ Prepare transportation quotes
▪ Respond to phones or emails from internal or external customers, within a short time frame
▪ Ensure that daily transport operations run smoothly
▪ Suggest and implement working methods that can allow optimization and better transportation operation
▪ Solves transportation issues directly with carriers


▪ MS Office
▪ Knowledge of a management system (ERP, WMS, TMS) is an important asset
▪ 5 to 10 years of experience in the transport industry
▪ Capability to work under pressure
▪ Demonstrate leadership and rigor at work
▪ Ability to multitasks in an organized manner
▪ Capability of working with colleagues of all levels of management within the company
▪ Good judgment when making decision

Work conditions:

  • Group insurance from day 1 (medical, dental, short and long term disability insurance)
  • Contribution to a group RRSP upon hiring
  • Employee assistance program (psychological, financial, legal and parental support services)
  • Access to telemedicine with health professionals by chat or secure video session from day 1
  • Contribution to membership in a fitness center
  • Reimbursement of membership or renewal of a professional order
  • Anticipated vacation program