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Branch Sales Representative

Job Number: J0821-0700
Job Type: Regular
City, Province, Country: Québec, Quebec, Canada
Job Category: Internal Sales
Number of Positions: 1

A leader in the heating, ventilation, air conditioning, and refrigeration sectors for almost 70 years, The Master Group is the largest independent HVAC-R distributor in Canada. The company employs over 1,000 dynamic and devoted individuals who serve the industry at over 50 branches and 4 distribution centers spanning from coast to coast. To learn more, visit or follow us on LinkedIn at:

The branch sales representative acts as a resource person for promoting our products to customers, assessing their needs and submitting proposals that will most often result in a sale. In this role, the person has the opportunity to have a close relationship with the Master Group’s customers and plays an important role in building customer loyalty.

Principal tasks:

• Providing exceptional, professional customer service, whether at the counter, by phone, by SMS or by email
• Identifying customer needs and recommending appropriate goods and services
• Processing orders and bids using our various software and supporting the internal sales team with calls for bids
• Ordering parts and/or equipment in collaboration with buyers and suppliers
• Following up with customers after sales to ensure their full satisfaction, resolving problems and handling claims
• In collaboration with the entire team, taking the physical inventory and daily count to maintain their accuracy
• Informing and supporting customers’ employees as needed about the use and maintenance of purchased products with user manuals
• Preparing orders for customers who show up on site
• Regularly monitoring and ensuring the accuracy of orders in the system
• Helping the team in the warehouse depending on the workload (as needed)
• Preparing billing and processing billing statements (as required)
• Performing all other related tasks


• Completed secondary school diploma
• Experience working in sales, customer service or in a construction or retail field
• Experience in the HVAC-R market or similar technical field
• Training related to the sales field or in an HVAC-R field (an asset)
• Computer skills and knowledge of the Microsoft Office suite (Excel and Outlook)
• Excellent verbal and written communication in French. English is an asset.

•Strong listening and persuasion skills
•Professionalism, tact, interpersonal skills and excellent customer service
•Initiative, resourcefulness and a focus on results
• Versatility
• Problem-solving skills
• Ability to work under pressure and work quickly
• Teamwork
• Ability to lift loads to prepare orders
• Autonomy in managing priorities, organizational skills

Work conditions:

  • Group insurance from day 1 (medical, dental, short and long term disability insurance)
  • Contribution to a group RRSP upon hiring
  • Employee assistance program (psychological, financial, legal and parental support services)
  • Access to telemedicine with health professionals by chat or secure video session from day 1
  • Contribution to membership in a fitness center
  • Reimbursement of membership or renewal of a professional order
  • Anticipated vacation program