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Branch Director

Job Number: J0421-1013
Job Type: Permanent Full Time
City, Province, Country: Burnaby, British Columbia, Canada
Job Category: Professional
Number of Positions: 1
Reports To: Regional Director-BC

A leader in the heating, ventilation, air conditioning, and refrigeration sectors for over 67 years, The Master Group is the largest independent HVAC-R distributor in Canada. The company employs close to 950 dynamic and devoted individuals who serve the industry at over 44 branches and 4 distribution centers spanning from coast to coast. To learn more, visit or follow us on LinkedIn at:

While actively involved in the operations, the Branch Director plans, organizes, directs, controls and evaluates the operations of its branch.

Principal tasks:

• Interview, hire and establish a process for ongoing staff training
• Understand all company policies and procedures related to the position
• In partnership with Operations Director, develop internal succession plan to support
business growth
• Develop and maintain good business relationship with all internal and externals parties
• Develop new sales initiatives, strategies to achieve sales objectives
• Promote and maintain a safe working environment
• Take ownership to ensure performance reviews are completed in a timely manner and
action plans are in place for development of staff
• Lead, and coach the sales team to promote customer service excellence
• Proactively monitor industry developments to keep up with changes and make
recommendations as needed
• Ability to resolve technical problems
• Direct and advise staff in the accomplishment of their tasks
• Plan, administer and control various budgets (contracts, equipment, inventory, supplies,
• Maintain a good administrative management
• Support client services, offer technical support to clients and employees
• Plan and participate in the annual inventory


• Previous experience in HVAC-R industry with demonstrated product knowledge
• Professional schooling in a refrigeration program
• Previous retail management or supervisory experience (an asset)
• Excellent aptitudes for leadership, motivation, and coaching
• Good interpersonal relationships and team player
• Strategic thinker and results oriented
• Ability to build a motivated sales team
• Demonstrated ability to identify business opportunities in relation to growth strategies
• Self starter with a determination to succeed
• Ability to work under pressure and in a fast-paced environment
• Strong business acumen with solid work ethics

Work conditions:

  • Group insurance from day one (medical, dental, short and long term disability insurance);
  • Contribution to a group RRSP upon hiring;
  • Employee assistance program (psychologists, lawyers, notaries and parental assistance);
  • From day one, access to telemedicine with health professionals via secure chat or video session;
  • Contribution towards a membership in a fitness center;
  • Professional’s permit / membership reimbursements.