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Credit and Collection Manager

Job Number: J1121-0898
Job Type: Regular
City, Province, Country: Calgary, Alberta, Canada
Job Category: Accounting & Finance
Number of Positions: 1
Job Location:

A leader in the heating, ventilation, air conditioning and refrigeration industry, and celebrating its 70th anniversary in March 2022, The Master Group has been named one of Canada's Best Managed Companies since 2010 and is the largest privately held HVAC-R distributor in Canada. Today, the company employs 1,300 dynamic and dedicated people who serve the industry in more than 49 branches and 4 distribution centers from British Columbia to the Atlantic Provinces and in 19 branches in the United States.

Under the supervision of the credit director, the credit and collection manager works closely with the credit team and the organization’s internal/external stakeholders.

Principal tasks:

- Analyzing and approving a line of credit and payment period up to a set amount for new customers and reviewing the line based on operational needs
- Approving projects up to a specified amount
- Analyzing financial data for discussions with the credit director
- Managing everyday situations beyond credit policies

- Meeting periodically with credit officers and recommending solutions to optimize cash flow
- Proactively submitting at-risk accounts receivable to the credit director for decision-making
- Acting as a mentor for the credit and collection team
- Maintaining good communication with customers and external, internal and branch sales

- Ensuring that any transaction in receivables is validated and coordinating with the Accounting Department

- Selection interviews for new employees to support the company’s growth
- Personnel management, coaching and support
- Maintaining the team’s positive working environment


- 5 years of experience in business credit and personnel management
- Good knowledge of the Microsoft Office suite
- Experience in the construction field
- CCP designation or studies in business administration
- Mobilizing leadership: Motivating people to perform up to their full potential, work more efficiently and be enthusiastic about their duties.
- Results-oriented: Devoting significant effort to reaching goals and considering the attainment of targeted outcomes to be paramount.
- Analysis and problem-solving: Detecting a problem, analyzing it, evaluating possible solutions and choosing the most appropriate one.
- Agility: Adapting quickly, being flexible and handling ambiguity.
- Communication: Adequately conveying the necessary information and fostering conversations

Work conditions:

  • Group insurance from day 1 (medical, dental, short and long term disability insurance)
  • Contribution to a group RRSP upon hiring
  • Employee assistance program (psychological, financial, legal and parental support services)
  • Access to telemedicine with health professionals by chat or secure video session from day 1
  • Contribution to membership in a fitness center
  • Reimbursement of membership or renewal of a professional order
  • Anticipated vacation program