Candidate Technical Support - Troubleshooting & FAQ's
If you are having technical difficulties, please email us at: firstname.lastname@example.org
Please include the details of the problem you are having, including:
Exact brand and version number of the browser.
Version of operating system you are using.
Internet connection type and speed.
Type of CPU and amount of RAM in your computer.
First time user:
If this is your first time creating your candidate profile on this website, click on the "My Profile" tab at the top of this page.
Enter your email address (1) and select the country where you live (2) in the spaces provided, then click "Create Profile" button. The profile page will appear for you to fill out. When you are finished filling out the profile, click on the "Next" button at the bottom. Your profile will be saved and a system-generated password will automatically be emailed to you.
The next time you log on you will be able to change your password.
Invalid password or authorized users only:
If you are trying to log on to your profile and are receiving the message 'invalid password' or 'authorized users only', follow these steps:
Enter your email address in the field provided. Below this field you will see a sentence that reads, "Forgot Your Password? Enter your email address above, then click here. Your password will be sent to this address immediately." Follow these instructions to ensure you do indeed have the correct password.
If you are still having problems try typing in the password rather than cutting and pasting it from the email that was sent to you. Sometimes an extra space can be copied by mistake, which will render your password invalid.
Enable your cookies
Delete your cookies
Update your browser to the latest version of Internet Explorer
Make sure the date and time on your computer are accurate
The site freezes on me or I receive a script error:
Causes for this may be:
An old version of Internet Explorer (click on the link provided to download the most recent version of Internet Explorer):
Internet Explorer: http://www.microsoft.com/ie
Your cookies may not be enabled; they should be enabled to medium security
I created a profile but haven't received my password:
Causes may be:
Typo when entering your email address
Your email server is down at the time the password was emailed
Your email inbox is full and could not take this email
Please contact our helpdesk in order to receive your password.
Uploading my resume:
In order to upload your resume to be part of your profile, please follow these steps:
Go in to your profile and scroll down to the bottom of the page where it says OPTIONAL: Please upload your resume in MS Word format.
The line underneath reads: To upload your latest resume in MS Word format please click here.
Once you click, you will see a small window pop up.
Click on Browse and find your resume from wherever you have saved it.
Click Open and your resume title will appear in the field next to the Browse button.
Click on Upload and you're done! You will see a message verifying that your resume has been saved. Close the window.
Do I need to create a profile to apply for a job?
Yes, you need to create a profile to apply for jobs on our website. It's fast and easy! Click Login, enter your email address and click the hypertext link for new users. (Above the email field, it says: "New user? Click here".) You'll be provided a quick form to fill out, including a place to specify your particular skills and a window in which to paste your resume. Once you've saved this profile, your password will be emailed to you. You can use this password to access your profile at any time to apply for jobs online.
Do I need to apply for a job to create a profile?
No you do not need to apply for a specific job in order to create a profile. Once you are at the job listings page, you will see a button at the top labeled 'My Profile'. Click on this and you will be directed to the log on page. Follow the steps for creating, or updating, your profile. This will be saved in the system and as recruiters perform searches on the database they will immediately have access to your profile.