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Collaboration Tools Specialist

Job Number: J0321-0371
Job Type: Regular
City, Province, Country: Boucherville, Quebec, Canada
Job Category: IT
Number of Positions: 1

A leader in the heating, ventilation, air conditioning and refrigeration industry, and celebrating its 70th anniversary in March 2022, The Master Group has been named one of Canada's Best Managed Companies since 2010 and is the largest privately held HVAC-R distributor in Canada. Today, the company employs 1,300 dynamic and dedicated people who serve the industry in more than 49 branches and 4 distribution centers from British Columbia to the Atlantic Provinces and in 19 branches in the United States.

The mission of the collaboration tools specialist is to implement a uniform approach to using collaboration tools in the organization. Through documentation, training and personalized assistance, he or she will help the organization capitalize on its software investments while facilitating the daily work of the organization’s resources.

Passionate about new collaboration tools and software, the ideal candidate promotes adopting new, effective ways of working with different tools and software. He or she ensures that the organization is always at the cutting edge of technology and continuously supports leaders and users throughout the process.

Principal tasks:

- Ensuring the sound management of tools and optimal use of multimedia software and tools
- Ensuring that users are provided with a technological environment conducive to information sharing and conversation among coworkers
- Preparing trainings, workshops, video clips and procedures for using various collaboration tools
- Promoting the use of collaboration tools within the company
- Thoroughly understanding customers’ situations and needs to target solutions and technological approaches to meet their needs
- Overseeing the evolution of tools and implementation of collaboration systems
- Loving work with the organization’s various internal clients


- Passionate about new technologies that facilitates users’ daily work
- Interpersonal skills, articulate, a good public speaker, a good trainer
- Leadership during training sessions
- Enjoying interacting with customers and well-developed customer service skills
- Writes clear, precise documentation
- Advanced level in English
- Understanding the importance of collaboration tools in a company
- Good knowledge of Cisco products (WebEx, Jabber), Sharepoint, webinar, video conferences, etc.

Work conditions:

  • Group insurance from day 1 (medical, dental, short and long term disability insurance)
  • Contribution to a group RRSP upon hiring
  • Employee assistance program (psychological, financial, legal and parental support services)
  • Access to telemedicine with health professionals by chat or secure video session from day 1
  • Contribution to membership in a fitness center
  • Reimbursement of membership or renewal of a professional order
  • Anticipated vacation program