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Distribution Centre Manager

Job Number: J0321-1020
Job Type: Permanent Full Time
City, Province, Country: Calgary, Alberta, Canada
Job Category: Warehouse & Transportation
Number of Positions: 1
Reports To: VP, Development and Nework operations

A leader in the heating, ventilation, air conditioning and refrigeration sectors for over 67 years, The Master Group is the largest independent HVAC-R distributor in Canada. The company employs close to 950 dynamic and devoted individuals who serve the industry at over 44 branches and 4 distribution centres spanning from coast to coast.

The Calgary Distribution Center Manager will plan, organize, analyze, manage and control Distribution Center warehousing and transportation activities. Reporting to the VP, Development & Network Operations, the incumbent is responsible for supporting and maintain a high level of customer service through efficient and effective management of the Distribution Center operations, along with meeting the planned objectives.

Principal tasks:

• Coach, lead, evaluate and develop Distribution Centre employees;
• Participate in the hiring of personnel, training, performance management and follow-up of employee files;
• Manage the daily performance of the Distribution Centre employees;
• Manage warehouse employees’ time sheets and work schedules to ensure appropriate staffing levels;
• Ensure that all Distribution Centre employees perform their duties in compliance with all Health and Safety
Policies, procedures, and regulations;
• Develop a strong culture of Customer Service Excellence within the Distribution Centre;
• Manage all Key Performance Indicators related to Distribution activities to ensure targets are achieved;
• Manage the facility to ensure that all Distribution Centre equipment is maintained and in good working order.
Operations management
• Ensure, by being present in the workplace, to optimize the planning of communications and operations in order to obtain the expected performance from employees.
• Manage and control daily operations of employees ensuring the accuracy and quality of the service offered to our customers.
• Coordinate the reception and warehousing procedures for non-standard products and ensure follow-up of storage (in and out).
• Ensure that daily operations follow standards, policies, and current productivity requirements in the Distribution Center.
• Maintain a high standard of performance at each activity level related to the Distribution Center operations, such as: levels of service, accuracy of inventories, productivity of operations and quality of the service offered to our customers.
• Actively participate in continuous improvement projects and make recommendations regarding the implementation of the best operations management practices.
• Maintain ongoing communication with other members of the Distribution Center management team to maintain an effective and consistent level of management.
• Work in collaboration with different departments of the company to provide service to both internal and external customers.


• Relevant education completed (logistics, supply chain, operations management)
• 5 years combined supervision and operation planning experience
• Knowledge related to a WMS system and knowledge of Microsoft Office Suite (Excel)
• Bilingual (French & English) an asset
• Excellent communication skills
• Experienced in maintaining a great level of customer satisfaction
• Ability to show efficiency, organization and adaptation in a fast-paced environment
• Team player with organizational skills
• Ability to lead, motivate and train personnel
• Ability to work under pressure
• Ability to lead customer service initiatives
• Initiative & resourcefulness
• Strong work ethic and positive team attitude
• Professional management skills

Work conditions:

  • We offer our employees a competitive salary based on experience
  • Our group insurance program (medical, dental, short and long-term disability) supports our employees and their families
  • We contribute to your group RRSP
  • We support health of our employees by providing a Health Program (contribution to a membership in a fitness center)