Are you a professional? Customize your experience.

Branch Representative

Job Number: J0921-0413
City, Province, Country: Moncton, New Brunswick, Canada
Job Category: Customer service - Shipping
Number of Positions: 1

A leader in the heating, ventilation, air conditioning, and refrigeration sectors for almost 70 years, The Master Group is the largest independent HVAC-R distributor in Canada. The company employs over 1,000 dynamic and devoted individuals who serve the industry at over 50 branches and 4 distribution centers spanning from coast to coast. To learn more, visit or follow us on LinkedIn at:

The Branch Representative acts as a resource person for our customers by promoting our products, assessing their needs and submitting proposals which will turn into sales in most cases. In this role, the person has the opportunity to have a close relationship with Master’s customers and plays an important role in customer retention.

Principal tasks:

• Provide exceptional and professional customer service, whether with walk-in clients at the counter, over the phone, SMS or email
• Identify customer needs and recommend appropriate products or services
• Process orders and quotes using our various software and support the internal sales team with requests for quotes
• Order parts and/or equipment in collaboration with buyers and suppliers
• Carry out after-sales follow-up with customers to ensure their satisfaction, resolve problems and address complaints
• In collaboration with the entire team, carry out the physical inventory and the daily account in order to maintain its accuracy
• Inform and support our customer’s staff, as needed, regarding the use and maintenance of products purchased by using user guide
• Prepare orders for some customers at the counter
• Ensure regular monitoring and accuracy of orders in the system
• Assist the team in the warehouse, depending on the workload (as needed)
• Prepare invoicing and process invoicing reports (as needed)
• All other related tasks.


• Highschool diploma completed
• Technical degree in a HVAC-R program (an asset)
• 3-5 years of experience in a front counter/customer service role in a related technical field (an asset)
• Experience in the HVAC-R industry (an asset)
**You will be supported to learn about our products and our customer service**

• Comfortable using a computer at work and knowledge of MS Office Suite
• Professional attitude, diplomacy, interpersonal skills and excellent customer service
• Good communication skills in English (written and spoken)
• Listening skills and persuasiveness
• Initiative, resourcefulness and results-oriented
• Versatility and autonomy
• Problem-solving skills
• Team player
• Ability to work under pressure in a fast-paced environment
• Ability to lift loads to prepare orders
• Ability to manage priorities

Work conditions:

  • Group insurance from day 1 (medical, dental, short and long term disability insurance)
  • Contribution to a group RRSP upon hiring
  • Employee assistance program (service of psychologists, lawyers, notaries and parental assistance)
  • Access to telemedicine with health professionals by chat or secure video session from day 1
  • Contribution to membership in a fitness center
  • Reimbursement of membership or renewal of a professional order
  • Free coffee