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Inside Sales Representative (Business Solutions)

Job Number: J0921-0747
Job Type: Regular
City, Province, Country: Dartmouth, Nova Scotia, Canada
Job Category: Internal Sales
Number of Positions: 1

A leader in the heating, ventilation, air conditioning and refrigeration industry, and celebrating its 70th anniversary in March 2022, The Master Group has been named one of Canada's Best Managed Companies since 2010 and is the largest privately held HVAC-R distributor in Canada. Today, the company employs 1,300 dynamic and dedicated people who serve the industry in more than 49 branches and 4 distribution centers from British Columbia to the Atlantic Provinces and in 19 branches in the United States.

The incumbent is responsible to review construction plans and generate quotations for project proposals containing our commercial, industrial, and heating products. Additionally, he will conduct sales of business solutions HVAC equipment, accessory parts and supplies over the phone. He will also provide after-sales technical support to clients whom are contractors, engineer firms, etc.

Principal tasks:

- Review and evaluate technical design documents and quotations;
- Software equipment selections (Hitachi VRF, York RTU’s, Reznor heating equipment) required to meet clients’ needs
- Prepare estimates based on project specifications and complete proposals;
- Prepare technical drawings for clients’ approval; (shop drawings)
- Answer calls from clients and external representatives;
- Projects take offs from full mechanical drawings
- Manage projects and work with mechanical contractors and engineers;
- Inform clients on standard procedures;
- Follow up with clients to ensure their full satisfaction, either verbally or in writing;
- Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies;
- Respond to customers’ inquiries, questions, or complaints regarding products or services.


- Sales related training programs
- Product related training
- A minimum of 1 year and up to 5 years of experience in retail sales or technical related field
- Experience in HVAC design to demonstrate proposals and discuss with clients
- Knowledge of Ashrae Standards and the National Building Code of Canada an asset.
- Intermediate knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)

- High level of commitment to exceptional customer service.
- Demonstrated sales abilities and persuasiveness, proven track record of success.
- Ability to manage priorities & schedule:
• Good organization skills
• Initiative & resourcefulness
- Problem solver and creative thinker.
- Excellent attention to details and follow-up skills
- Excellent communication skills:
• Excellent problem solving, interpersonal and communication skills
• Ability to make presentations in front of a group
• Ability to work with all levels of management (Directors, internal & external sales, etc.)
Team player.

Work conditions:

  • Group insurance from day 1 (medical, dental, short and long term disability insurance)
  • Contribution to a group RRSP upon hiring
  • Employee assistance program (psychological, financial, legal and parental support services)
  • Access to telemedicine with health professionals by chat or secure video session from day 1
  • Contribution to membership in a fitness center
  • Reimbursement of membership or renewal of a professional order
  • Anticipated vacation program