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Merchandise Returns Clerk

Job Number: J0821-0922
Job Type: Régulier
City, Province, Country: Boucherville, Quebec, Canada
Job Category: Warehouse & Transportation
Number of Positions: 1

A leader in the heating, ventilation, air conditioning, and refrigeration sectors for almost 70 years, The Master Group is the largest independent HVAC-R distributor in Canada. The company employs over 1,000 dynamic and devoted individuals who serve the industry at over 50 branches and 4 distribution centers spanning from coast to coast. To learn more, visit or follow us on LinkedIn at:

The Merchandise Returns Clerk will, among other things, ensure that the process of responding to claims is carried out based on the procedures and standards put in place.

Principal tasks:

- You will receive goods returned by the various branches.
- You will ensure that the information required by various manufacturers is heeded within the warranties’ framework.
- You will monitor and manage claim and equipment return files from suppliers.
- You will track and manage equipment returns.
- You will issue the return numbers of goods and track them.
- For 10% to 15% of the time, you will be required to work in our distribution center and use a forklift.
*Please note that we will take care of the forklift training.


- You hold a professionnal diploma in secretarial work or training relevant to the position.
- You have experience in a warehouse and/or with forklift driving (asset).
- You have a very good knowledge of French and English.
- You are comfortable with the use of MS Office software.
- You are comfortable using MS Office software.

Qualities and Skills

- You have an outstanding ability to work on a team and under pressure.
- You communicate well, are organized and work efficiently.
- You demonstrate initiative and resourcefulness.

Work conditions:

  • Group insurance from day 1 (medical, dental, short and long term disability insurance)
  • Contribution to a group RRSP upon hiring
  • Employee assistance program (service of psychologists, lawyers, notaries and parental assistance)
  • Access to telemedicine with health professionals by chat or secure video session from day 1
  • Contribution to membership in a fitness center
  • Reimbursement of membership or renewal of a professional order
  • Anticipated vacation program