A leader in the heating, ventilation, air conditioning, and refrigeration sectors for almost 70 years, The Master Group is the largest independent HVAC-R distributor in Canada. The company employs over 1,000 dynamic and devoted individuals who serve the industry at over 50 branches and 4 distribution centers spanning from coast to coast. To learn more, visit www.master.ca or follow us on LinkedIn at:https://www.linkedin.com/company/themastergroup
The incumbent will be responsible to manage incoming calls, order entry, and promote company products to generate increased sales and maintain high customer satisfaction.
Provide an outstanding customer service;Process orders and quotations using different methods and support inside sales team with quotation requests;Manage all incoming phone calls in a professional manner;Source parts and/or equipment in collaboration with buying groups and suppliers;Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;Build sustainable customer relationships and trust with customers account through open communication;Follow company guidelines, policies and procedures;Address customer's concerns and offer the best solution to solve the problem in a timely manner;Conduct physical inventory and maintain inventory accuracy and cleanliness;Various other related duties including on-call duties to support the branch as assigned by supervisor.
High School Diploma;Previous experience in HVAC-R industry, retail sales or technical related field (an asset);Completion of professional degree in refrigeration, heating, ventilation (an asset);Good sales abilities and persuasiveness;Ability to work under pressure unsupervised;Strong work ethic and positive team attitude;Good organization skills;Professional demeanor;Excellent verbal and written communication skills;Professional phone manner and customer service skills;Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);Ability to multitask, prioritize, and manage time effectively;Problem solving abilities;Safety footwear required.