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Agent, software support

Job Number: J1020-0278
Job Type: Permanent Full Time
City, Province, Country: Boucherville, Quebec, Canada
Job Category: IT
Number of Positions: 1

A leader in the heating, ventilation, air conditioning and refrigeration sectors for over 67 years, The Master Group is the largest independent HVAC-R distributor in Canada. The company employs close to 950 dynamic and devoted individuals who serve the industry at over 44 branches and 4 distribution centres spanning from coast to coast. To learn more, visit or follow us on LinkedIn.

Under the supervision of the team leader, you will be responsible of providing a quality support service for our main enterprise resources planning systems as well as OUR application for retail and inventory management.
Being the main IT resource for our Maritimes offices (Fredericton, Moncton, Dartmouth and St-John’s) you will also be called to act as an extension of our Canadian IT group for your colleagues basic IT needs.

Principal tasks:

• Perform the daily, weekly and monthly tasks required to maintain the ERP application and processes stable and efficient;
• Resolve problematic situations faced by users in regard to ERP applications as well basic IT support for your colleagues;
• Perform tests and validations on a regular basis in order to guarantee the efficiency and stability of your software services;
• Participate in the of month and end of year IT procedures.
• All other related tasks.


• Bilingual (French and English);
• Focused on results and customer service;
• Excellent interpersonal and communication skills;
• Analytical and teamwork skills;
• Excellent knowledge of the Microsoft Office suite of tools (Word, Excel, One Note);
• Expertise in Windows environment;
• Ability to learn how our products work technically and functionally.
• Be open to availability to provide 24/7 user service (on a pre-set schedule);
• Experience with a service ticketing software, an asset;
• Experience with software support, ideally in an ERP, accounting system, etc., an asset.
Working conditions:
• We offer our employees a competitive salary that takes into account the experience
• Our group insurance program is designed to support our employees and their families: medical, dental, short-term and long-term disability
• We contribute to your group RRSP
• We support the health of our employees by providing them with a Health Program (contribution to a gym membership)

Work conditions:

  • We offer our employees a competitive salary based on experience
  • Our group insurance program (medical, dental, short and long-term disability) supports our employees and their families
  • We contribute to your group RRSP
  • We support health of our employees by providing a Health Program (contribution to a membership in a fitness center)