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Inside Sales Representative – Hydronic Heating

Job Number: J0921-0321
Job Type: Régulier
City, Province, Country: Vaughan, Ontario, Canada
Job Category: Internal Sales
Number of Positions: 1
Job Location: Vaughan

A leader in the heating, ventilation, air conditioning, and refrigeration sectors for over 67 years, The Master Group is the largest independent HVAC-R distributor in Canada. The company employs close to 950 dynamic and devoted individuals who serve the industry at over 44 branches and 4 distribution centers spanning from coast to coast. To learn more, visit or follow us on LinkedIn at:

The incumbent will promote Hydronics and Domestic Water Heating products to customers by evaluating their needs. Provide pricing solutions to gain orders. Input orders and provide after PO support.

Principal tasks:

• Identification of client’s needs & available resources
• Propose solutions for the design of a specific product to be adapted to clients’ needs
• Draft and communicate residential hydronic system design reports including detailed heat-loss/heat-gain calculations, loop layouts, schematics and proposals to positively demonstrate benefits of product/system solution to influence the customers buying decision
• Cross reference to find replacement product
• Provide detailed quotation to support proposal.
• Retrieve PO from the customer, enter the order and source the product
• Follow up by contacting customers after the sale to resolve problems
• Order non-stock items and call customer when they arrive.
• Provide after PO support to answer questions, meet delivery expectations and resolve issues


• Excellent verbal and written communication skills
• Previous similar working experience in Hydronics/Water Heating field with advanced technical knowledge and strong understanding of construction methods and practices
• Relevant College and/or University education (Hydronics/Domestic Water Heating)
• Professional phone manner and customer service skills
• Knowledge of MS Office programs, experience with Avenir LoopCAD software beneficial but training provided to the right candidate
• Good sales abilities and persuasiveness
• Strong time management, organizational and decision-making skills
• Ability to close sales and work under pressure
• Good communication and organizational skills
• Initiative & resourcefulness
• Completion of sales related training programs (an asset)

Work conditions:

  • Group insurance from day 1 (medical, dental, short and long term disability insurance)
  • Contribution to a group RRSP upon hiring
  • Employee assistance program (service of psychologists, lawyers, notaries and parental assistance)
  • Access to telemedicine with health professionals by chat or secure video session from day 1
  • Contribution to membership in a fitness center
  • Reimbursement of membership or renewal of a professional order
  • Free coffee