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Branch Representative

Job Number: J0922-0284
Job Type: Regular
City, Province, Country: Calgary, Alberta, Canada
Job Category: Branch offices
Number of Positions: 1
Job Location: Calgary

A leader in the heating, ventilation, air conditioning and refrigeration industry, and celebrating its 70th anniversary in March 2022, The Master Group has been named one of Canada's Best Managed Companies since 2010 and is the largest privately held HVAC-R distributor in Canada. Today, the company employs 1,300 dynamic and dedicated people who serve the industry in more than 49 branches and 4 distribution centers from British Columbia to the Atlantic Provinces and in 19 branches in the United States.

The incumbent will be responsible to manage incoming calls, order entry, and promote company products to generate increased sales and maintain high customer satisfaction.

Principal tasks:

• Provide an outstanding customer service;
• Process orders and quotations using different methods and support inside sales team with quotation requests;
• Manage all incoming phone calls in a professional manner;
• Source parts and/or equipment in collaboration with buying groups and suppliers;
• Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;
• Build sustainable customer relationships and trust with customers account through open communication;
• Follow company guidelines, policies and procedures;
• Address customer's concerns and offer the best solution to solve the problem in a timely manner;
• Conduct physical inventory and maintain inventory accuracy and cleanliness;
• Various other related duties including on-call duties to support the branch as assigned by supervisor;
• Ability to lift or move heavy products (up to 50lbs.);
• Forklift training will be required if the person doesn't have it already;
• Participate in after hours on-call rotation after 3 month that will involve attending the branch for emergency call outs.


•Excellent verbal and written communication skills;
•Professional phone manner and customer service skills;
•Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
•Ability to multitask, prioritize, and manage time effectively;
•Problem solving abilities;
•High School Diploma;
•Good sales abilities and persuasiveness;
•Ability to work under pressure unsupervised;
•Strong work ethic and positive team attitude;
•Good organization skills;
•Professional demeanor;
•Previous experience in HVAC-R industry, retail sales or technical related field (an asset);
•Completion of professional degree in refrigeration, heating, ventilation (an asset);
•Safety footwear required.

Work conditions:

  • Group insurance from day 1 (medical, dental, short and long term disability insurance)
  • Contribution to a group RRSP upon hiring
  • Employee assistance program (psychological, financial, legal and parental support services)
  • Access to telemedicine with health professionals by chat or secure video session from day 1
  • Contribution to membership in a fitness center
  • Reimbursement of membership or renewal of a professional order
  • Anticipated vacation program