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IT Analyst

Job Number: J0721-0244
Job Type: Régulier
City, Province, Country: Boucherville, Quebec, Canada
Job Category: IT
Number of Positions: 1

A leader in the heating, ventilation, air conditioning, and refrigeration sectors for almost 70 years, The Master Group is the largest independent HVAC-R distributor in Canada. The company employs over 1,000 dynamic and devoted individuals who serve the industry at over 50 branches and 4 distribution centers spanning from coast to coast. To learn more, visit or follow us on LinkedIn at:

The IT analyst will be responsible for documenting key processes with a view to proposing improvements to optimize them. He or she will also have a central role in collaboration with the technical manager and technical experts in developing the company’s IT systems and management methods.

He or she will also help identify, assess and validate technical, functional and business needs to make improvements to existing IT systems or implement a new solution that better meets the organization’s needs.

He or she will provide expertise on opportunities for improvement and will contribute to improving the process of managing requests from various business fields (requirements gathering, understanding issues, documenting functional requirements and rules needing to be implemented, and quality control).

The company’s constant growth requires making a significant part of the application technology environment evolve and reviewing the methods in place to better support business entities.

Current technologies: ERP (SX enterprise), e-commerce platform in full swing, Akeno (PIM) in rollout, multiple applications using WinDev technology.

Principal tasks:

 Supporting the technical team and business partners in improving and implementing new functionalities
 Documenting current processes to optimize certain activities (proposing ways to improve the effectiveness of the technological components in place)
 Collaborating in the implementation of best practices adapted to the company
 Participating in the planning, maintenance and rollout of quality components


• DCS/Bachelor’s degree in computer science, business computing or equivalent
• 3–5 years of relevant experience


 Being familiar with change request management processes and IT project management
 Mastering the methods of analyzing organizational processes and documenting business needs
 Knowledge of the distribution sector (B2B environment)


 Analytical skills and ability to synthesize
 Initiative, autonomy and flexibility
 Multitasking
 Enjoyment working in an environment without a strict methodology
 Interest and effectiveness in teamwork
 Sense of humour

Work conditions:

  • Group insurance from day 1 (medical, dental, short and long term disability insurance)
  • Contribution to a group RRSP upon hiring
  • Employee assistance program (service of psychologists, lawyers, notaries and parental assistance)
  • Access to telemedicine with health professionals by chat or secure video session from day 1
  • Contribution to membership in a fitness center
  • Reimbursement of membership or renewal of a professional order
  • Anticipated vacation program