Leader in the heating, ventilation, air conditioning and refrigeration industry for more than 65 years, The Master Group is the largest distributor of the HVAC-R sector in Canada. Its more than 850 dynamic and dedicated employees serve the industry in more than 38 branches and 6 distribution centers from coast to coast.
Reporting to the Inside Sales Director, the incumbent will be responsible to manage product release to the delivery on site. They will be responsible to lead communication between customers, vendors and other departments of Master Group. They will manage administrative aspects of the assigned projects. Also, they will manage day to day order entry.
Managing release and delivery on siteo Create S.O. / P.O. for released equipment included in the assigned project▪ Include all the addresses and the delivery instructions into the S.O.o Create S.O. / P.O. for daily order entryo Close follow up with the vendors to get production delivery scheduleo Inform the customer the delivery schedule and all modificationso Ask the contractor all the specification and/or restrictions to be respected at the delivery pointo Coordinate with vendors, transport and/or logistic department the transport from the factory to the delivery point• Responsible to communicate with customers, vendors, and other administrative departments of Master Groupo Coordinate with contractors on delivery schedule to meet their requesto Inform Outside Sales Representative regarding delivery scheduleo Coordinate with third party shipping company the delivery schedule on site o Communicate with credit department to get S.O. release for delivery o Inform, when a start-up assistance is required, the Technical Department about the delivery schedule, filling their form. As soon we have the factory ship dateo Communicate with the procurement department to get information about expected reception date.• Manage administrative aspect of daily or projects S.O.o Create S.O. / P.O. accordingly with customer P.O. and Master Group requirementso Write notes into S.O. / P.O. to document actions and communications with all other departments, customers and vendorso Update CRM quotation record accordingly with Master Group requirementso Keep updated the promised date deliverieso Archive the physical files
Relevant College or University Degree or equivalent experience in a similar position;• Ability to multitask with a high attention to detail• Advanced computer skills (MS Word, Excel, Access, Notes, Internet);• Excellent communication skills, both verbal and written• Excellent organizational skills and the ability to multitask• Professional phone manner and customer service skills• Strong time management and decision-making skills• Ability to respond to the needs of the organization in a timely and efficient manner• Reliable, trustworthy and have a positive attitude• Work autonomously as well with a team to meet a common outcome.• Strong sense of urgency & the ability to adapt quickly to a changing environment;Bilingualism is an asset.