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Job Number: J0421-0113
Job Type: Permanent Full Time
City, Province, Country: Vaughan, Ontario, Canada
Job Category: Administrative Support
Number of Positions: 1

A leader in the heating, ventilation, air conditioning and refrigeration sectors for over 67 years, The Master Group is the largest independent HVAC-R distributor in Canada. The company employs close to 950 dynamic and devoted individuals who serve the industry at over 44 branches and 4 distribution centres spanning from coast to coast.

The Receptionist has a crucial role to represent the Master Group as s/he is the first person our customers will interact with, either by phone or in person. Among his/her tasks, s/he will be responsible to greet customers by phone or in person, manage general administrative duties and support the team as required.

Principal tasks:

Principal tasks:
Answer incoming calls, provide general information (address, fax number, directions etc.), dispatch calls accordingly
Take delivery, sort and distribute mail daily
Resolve client complaints via phone, and/or email
Build sustainable relationship through open and interactive communication
Identify and assess customers’ needs to achieve satisfaction
Greet customers in a professional manner and ascertain problem or reason for calling
Act as a backup for the office administrative team


High School Diploma;
Knowledge of MS Office programs.
Ability to work under pressure;
Good communicator;
Good organization skills;
Initiative and resourcefulness;
Diplomacy and courtesy.

Work conditions:

  • Group insurance from day one (medical, dental, short and long term disability insurance);
  • Contribution to a group RRSP upon hiring;
  • Employee assistance program (psychologists, lawyers, notaries and parental assistance);
  • From day one, access to telemedicine with health professionals via secure chat or video session;
  • Contribution towards a membership in a fitness center;
  • Professional’s permit / membership reimbursements.