Leader in the heating, ventilation, air conditioning and refrigeration industry for more than 65 years, The Master Group is the largest distributor of the HVAC-R sector in Canada. Its more than 900 dynamic and dedicated employees serve the industry in more than 42 branches and 5 distribution centers from coast to coast.
The incumbent will be responsible for managing incoming calls, order entry, and promote company products to generate increased sales and maintain high customer satisfaction.
• Answer phone calls, emails and assist walk-in clients at the counter;• Offer an outstanding Customer service;• Identification of clients' needs and resources and propose appropriate products or services;• Order entry;• Supply data for the design of a specific product to be adapted to clients' needs;• After sale follow-ups with customers to ensure entire satisfaction and resolve problems if required;• Train customers' staff on the use and maintenance of the purchased products, when required.
• Team Player;• Knowledge of Microsoft Office Suite;• Good sales abilities and persuasiveness;• Multitask;• Ability to work under pressure;• Excellent communication skills;• Good organization skills;• Initiative & resourcefulness;• Diplomacy and courteous;• knowledge in the HVAC-R industry ( an asset)