A leader in the heating, ventilation, air conditioning, and refrigeration sectors for over 67 years, The Master Group is the largest independent HVAC-R distributor in Canada. The company employs close to 950 dynamic and devoted individuals who serve the industry at over 44 branches and 4 distribution centers spanning from coast to coast. To learn more, visit www.master.ca or follow us on LinkedIn at:https://www.linkedin.com/company/themastergroup
The incumbent will be responsible to manage incoming calls, order entry, and promote company products to generate increased sales and maintain high customer satisfaction.
• Provide an outstanding customer service;• Process orders and quotations using different methods and support inside sales team with quotation requests;• Manage all incoming phone calls in a professional manner;• Source parts and/or equipment in collaboration with buying groups and suppliers;• Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;• Build sustainable customer relationships and trust with customers account through open communication;• Follow company guidelines, policies and procedures;• Address customer's concerns and offer the best solution to solve the problem in a timely manner;• Conduct physical inventory and maintain inventory accuracy and cleanliness;• Various other related duties including on-call duties to support the branch as assigned by supervisor.
• Excellent verbal and written communication skills;• Professional phone manner and customer service skills;• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);• Ability to multitask, prioritize, and manage time effectively;• Problem solving abilities;• High School Diploma;• Good sales abilities and persuasiveness;• Ability to work under pressure unsupervised;• Strong work ethic and positive team attitude;• Good organization skills;• Professional demeanor;• Previous experience in HVAC-R industry, retail sales or technical related field (an asset);• Completion of professional degree in refrigeration, heating, ventilation (an asset);• Safety footwear required.