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Residential product support

Job Number: J0421-0791
Job Type: Permanent Full Time
City, Province, Country: Montréal, Quebec, Canada
Job Category: Administrative Support
Number of Positions: 1

A leader in the heating, ventilation, air conditioning, and refrigeration sectors for over 67 years, The Master Group is the largest independent HVAC-R distributor in Canada. The company employs close to 950 dynamic and devoted individuals who serve the industry at over 44 branches and 4 distribution centers spanning from coast to coast. To learn more, visit or follow us on LinkedIn at:

This position will be a corporate resource for the product lines for which he/she is responsible. He/she will report to the Product Manager and will be involved in the marketing of products. He/she will be required to travel occasionally to the various Master Group locations to support the sales teams and customers.

Principal tasks:

- Promote the products for which he/she is responsible to the entire Master sales network
- Support the sales teams and customers
- Ensure after-sales service (coordination with service manager and manufacturers' support)
- Assist the product manager and product specialist during technical training
- Engage with suppliers to align strategic sales plans with supplier expectations.
- Identify the competitive positioning of products
- Be involved in the marketing of the different products
- Prepare marketing tools, catalogs and sales guides
- Coordinate with marketing and sales departments
- Be on the lookout for new technologies and ensure positioning in the market


- Knowledge of MS Office software
- Bilingualism: French and English
- Knowledge of the technical applications of aerothermal/geothermal products and residential air conditioning
- Knowledge of the market targeted by its products and the competition

- Excellent technical skills
- Strong sense of urgency and customer service
- Good communication and presentation skills
- Organizational skills and ability to manage priorities
- Initiative and resourcefulness
- Team player
- Good judgment in decision making
- Ability to work with all levels of the company and suppliers.

- Possess a minimum of 5 years of experience in the field of aerothermal/geothermal and residential air conditioning.
- DEC in building mechanics or equivalent experience.

Work conditions:

  • Group insurance from day one (medical, dental, short and long term disability insurance);
  • Contribution to a group RRSP upon hiring;
  • Employee assistance program (psychologists, lawyers, notaries and parental assistance);
  • From day one, access to telemedicine with health professionals via secure chat or video session;
  • Contribution towards a membership in a fitness center;
  • Professional’s permit / membership reimbursements.