A leader in the heating, ventilation, air conditioning, and refrigeration sectors for over 67 years, The Master Group is the largest independent HVAC-R distributor in Canada. The company employs close to 950 dynamic and devoted individuals who serve the industry at over 44 branches and 4 distribution centers spanning from coast to coast. To learn more, visit www.master.ca or follow us on LinkedIn at:https://www.linkedin.com/company/themastergroup
The incumbent will promote products to customers by evaluating their needs. Provide pricing solutions to gain orders. Input orders and provide after PO support.
Provide product solutions for incoming inquiries;• Review and evaluate plans and specifications;• Cross reference parts or equipment based on the requirements to meet the customers needs;• Determine commercial HVAC-R equipment (Low-Temp, Comfort Cooling, Heating and Ventilation) requirements to meet the individual clients needs;• Assist with projects and work with mechanical contractors and engineers; • Prepare quotations based on project plans/specifications and complete proposals;• Prepare technical drawings and data sheets for clients’ approval;• Provide the contractor with material lists and quotations thru written and verbal communication;• Answer calls and written communications from clients, branch representatives and external representatives; • Process orders in line with the proper company policies and procedures while communicating with all parties; (purchasing, sales team, logistics team, customers);• Provide after Po support with proper follow up with clients to ensure their full satisfaction;• Ensure projects take offs are accurate and complete;• Manage projects and work with mechanical contractors and engineers;• Inform clients on standard procedures;• Follow up with clients to ensure their full satisfaction, either verbally or in writing;• Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies; • Assist with providing the best method to problem resolution when issues occur to ensure customer satisfaction while following company policies and procedures;• Work with internal and external departments to ensure customer satisfaction;• Respond to customers’ inquiries, questions, or complaints regarding products or services.
• Post Secondary education in HVAC or a related discipline• Demonstrate experience in HVAC (an asset)• Advance knowledge of MS Office (Outlook, Excel)• Comfortable working with ERP software• Willingness to acquire industry knowledge• Completion of sales related training programs (an asset)