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Inside Sales Representative – Refrigeration

Job Number: J0821-0684
Job Type: Régulier
City, Province, Country: Vaughan, Ontario, Canada
Job Category: Internal Sales
Number of Positions: 1
Job Location: Vaughan

A leader in the heating, ventilation, air conditioning, and refrigeration sectors for over 67 years, The Master Group is the largest independent HVAC-R distributor in Canada. The company employs close to 950 dynamic and devoted individuals who serve the industry at over 44 branches and 4 distribution centers spanning from coast to coast. To learn more, visit or follow us on LinkedIn at:

The incumbent will promote products to customers by evaluating their needs. Provide pricing solutions to gain orders. Input orders and provide after PO support.

Principal tasks:

Provide product solutions for incoming inquiries;
• Review and evaluate plans and specifications;
• Cross reference parts or equipment based on the requirements to meet the customers needs;
• Determine commercial HVAC-R equipment (Low-Temp, Comfort Cooling, Heating and Ventilation) requirements to meet the individual clients needs;
• Assist with projects and work with mechanical contractors and engineers;
• Prepare quotations based on project plans/specifications and complete proposals;
• Prepare technical drawings and data sheets for clients’ approval;
• Provide the contractor with material lists and quotations thru written and verbal communication;
• Answer calls and written communications from clients, branch representatives and external representatives;
• Process orders in line with the proper company policies and procedures while communicating with all parties; (purchasing, sales team, logistics team, customers);
• Provide after Po support with proper follow up with clients to ensure their full satisfaction;
• Ensure projects take offs are accurate and complete;
• Manage projects and work with mechanical contractors and engineers;
• Inform clients on standard procedures;
• Follow up with clients to ensure their full satisfaction, either verbally or in writing;
• Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies;
• Assist with providing the best method to problem resolution when issues occur to ensure customer satisfaction while following company policies and procedures;
• Work with internal and external departments to ensure customer satisfaction;
• Respond to customers’ inquiries, questions, or complaints regarding products or services.


• Post Secondary education in HVAC or a related discipline
• Demonstrate experience in HVAC (an asset)
• Advance knowledge of MS Office (Outlook, Excel)
• Comfortable working with ERP software
• Willingness to acquire industry knowledge
• Completion of sales related training programs (an asset)

Work conditions:

  • Group insurance from day 1 (medical, dental, short and long term disability insurance)
  • Contribution to a group RRSP upon hiring
  • Employee assistance program (service of psychologists, lawyers, notaries and parental assistance)
  • Access to telemedicine with health professionals by chat or secure video session from day 1
  • Contribution to membership in a fitness center
  • Reimbursement of membership or renewal of a professional order
  • Free coffee