Are you a professional? Customize your experience.

ERP Analyst

Job Number: J0522-0103
Job Type: Regular
Job Category: IT
Number of Positions: 1
Job Location: Remote

A leader in the heating, ventilation, air conditioning and refrigeration industry, and celebrating its 70th anniversary in March 2022, The Master Group has been named one of Canada's Best Managed Companies since 2010 and is the largest privately held HVAC-R distributor in Canada. Today, the company employs 1,300 dynamic and dedicated people who serve the industry in more than 49 branches and 4 distribution centers from British Columbia to the Atlantic Provinces and in 19 branches in the United States.

Do you have an analytical personality who sees solutions where others see problems? Are you passionate about continuous improvement and lean solutions? Do you want to take up the challenge of contributing to the optimization of business solutions related to the company's ERP and be part of a team mobilized in a human context of collaboration and mutual aid? We are looking for an ERP Solution Analyst. The incumbent of this position will have as their main responsibility to gather the needs of the applicants and transform them into optimal solutions. You will bring your contribution of influence in the best practices in the field of distribution business and the best use of the ERP system.

You, ERP analyst, also called functional analyst or ERP solution analyst, will be responsible for the analysis, design and documentation of technological solutions related to the use and evolution of the ERP in order to meet the needs of our different business lines. You are certainly a good translator or popularizer of technology for users of the system. You are able to translate business requirements into effective solutions with high added value.

You will also have a central and unifying role, in collaboration with the owner of the ERP (PO) and the departmental and technical managers of the system in the evolution of the ERP system. You will bring strong expertise for improvement opportunities.

You will assist your colleagues in the problem solving process, the testing process as well as the training process. You will help improve the management process for ERP requests from different business areas (capturing needs, understanding issues, optimal scheduling, documentation of functional needs and rules to be put in place, quality control).

The constant and dazzling growth of the company brings stimulating opportunities for the evolution of a large part of the technological environment and thus, to review the methods and processes in place in order to support the business entities in achieving business objectives.

Current technologies: ERP (SX enterprise) and booming e-commerce platform.

Principal tasks:

- Support the ERP owner, business partners and the technical team in improving and implementing business solutions or new functionalities in the ERP,
- Be the point of contact supporting clients throughout the initiatives under their responsibility;
- Understand and document current processes in order to optimize certain activities (propose ways to improve the efficiency of the technological components in place);
- Document business and solution requirements in short and concise cases with the relevant acceptance criteria in use an easy and efficient breakdown for the technical team and the understanding of the requester;
- Develop artefacts such as user models, prototypes, process flows, and business rules for clarity of the requirements;
- Collaborate in the implementation of good practices adapted to the company;
- Participate in the planning, maintenance and deployment of quality components.


- College degree / Bachelor's degree in computer science, management computer science or equivalent
- 5 to 7 years of relevant experience on ERP


- Be very familiar with the processes and systems related to corporate, manufacturing or distribution management (ERP)
- Master the methods of business and functional analysis of systems and organizational processes related to ERP
- Knowledge of distribution business (B2B environment) – a great asset
- Familiarity with change request management processes and IT project management (an asset)
- Strong knowledge of ERP Infor.Sx enterprise, a great asset.


- Analytical skills and spirit of synthesis
- Sense of active listening
- Initiative, autonomy and flexibility
- Fluidity of communication and interpersonal relations
- Enjoy developing, influencing and implementing working methods
- Interest and efficiency in teamwork
- Sense of humour

Work conditions:

  • Group insurance from day 1 (medical, dental, short and long term disability insurance)
  • Contribution to a group RRSP upon hiring
  • Employee assistance program (psychological, financial, legal and parental support services)
  • Access to telemedicine with health professionals by chat or secure video session from day 1
  • Contribution to membership in a fitness center
  • Reimbursement of membership or renewal of a professional order
  • Anticipated vacation program