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As a Technical Support Advisor - Commercial, you will play a key role in providing exceptional technical after-sales service and training to our valued HVAC-R customers. If you are passionate about troubleshooting equipment, collaborating with customers and suppliers, and delivering top-notch technical training, we want to hear from you.
• Assist customers in trouble shooting of HVAC-R equipment. Assistance may be conducted through visits to the customer job site and by phone.• Manage labor and material claims to Master from customers.• Act as technical resource to The Master Group office staff.• Work with the supplier and customers to find solutions to technical issues on job sites.• Prepare and provide technical training and fulfill the objectives given by the sales director.• Represent The Master Group at all times while interacting with internal and external customers and building owners.
• College diploma from technical school in HVAC-R related field and/ or related experience• Ability to communicate in both English and French.• Knowledge of MS Office software.• Proficient in trouble shooting mechanical equipment controls.• Proficient in interpreting electrical wiring diagrams.• Comfortable reading building mechanical plans.• Valid driver’s license and ability to travel if needed.• G1/G2 and 313A/313D• Ability to work under pressure• Excellent communication and organizational skills• Initiative and resourcefulness• Diplomacy and courtesy• Proficient at writing reports and ability to present technical information to internal and external stakeholders.
Master, for over 70 years We lead in HVAC-R and have been recognized among Canada's best-managed companies since 2010. As the foremost private HVAC-R distributor in the nation, we have over 1,300 active employees across 55+ branches, 4 distribution centers, spanning from British Columbia to the Atlantic provinces, and nearly 30 branches in the United States. A Great Place To Work At Master, we offer a dynamic, stimulating, and enjoyable environment. With a strong belief in healthy and open communication, we embrace a close approach with all our colleagues. Teamwork is integral to our values, and it is through it that we achieve our greatest successes.