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The incumbent will be responsible to manage incoming calls, order entry, and promote company products to generate increased sales and maintain high customer satisfaction.#RefreshYourCareer
• Provide an outstanding customer service;• Process orders and quotations using different methods and support inside sales team with quotation requests;• Manage all incoming phone calls in a professional manner;• Source parts and/or equipment in collaboration with buying groups and suppliers;• Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;• Build sustainable customer relationships and trust with customers account through open communication;• Follow company guidelines, policies and procedures;• Address customer's concerns and offer the best solution to solve the problem in a timely manner;• Conduct physical inventory and maintain inventory accuracy and cleanliness;• Various other related duties including on-call duties to support the branch as assigned by supervisor;• Ability to lift or move heavy products (up to 50lbs.);• Forklift training will be required if the person doesn't have it already;• Participate in after hours on-call rotation after 3 month that will involve attending the branch for emergency call outs.
•Excellent verbal and written communication skills;•Professional phone manner and customer service skills;•Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);•Ability to multitask, prioritize, and manage time effectively;•Problem solving abilities;•High School Diploma;•Good sales abilities and persuasiveness;•Ability to work under pressure unsupervised;•Strong work ethic and positive team attitude;•Good organization skills;•Professional demeanor;•Previous experience in HVAC-R industry, retail sales or technical related field (an asset);•Completion of professional degree in refrigeration, heating, ventilation (an asset);•Safety footwear required.
Master, for over 70 years We lead in HVAC-R and have been recognized among Canada's best-managed companies since 2010. As the foremost private HVAC-R distributor in the nation, we have over 1,300 active employees across 55+ branches, 4 distribution centers, spanning from British Columbia to the Atlantic provinces, and 19 branches in the United States. A Great Place To Work At Master, we offer a dynamic, stimulating, and enjoyable environment. With a strong belief in healthy and open communication, we embrace a close approach with all our colleagues. Teamwork is integral to our values, and it is through it that we achieve our greatest successes.