Technical Support Advisor

​​The Technical Support Advisor will have the responsibility of working with the technical services and product management teams to provide technical after sales service to HVAC-R technicians and to proactively help deliver training to customers and staff.​ This person will provide support to partners in Western Canada. This position is a hybrid role and can be based in Manitoba, Saskatchewan, Alberta and British Columbia. Ability to travel is a requirement of this position.

What you will accomplish with us:

​​• Provide local tech support assistance for our factory partner brands.
​• Assist customers in trouble shooting of our HVAC&R equipment brands. This assistance will be provided through phone, video conference and when required travel to job sites.
​• Help resolve technical issues processing of special labor and material claims between contractor, Master Group and the manufacturer partners.
​• Facilitate start-ups of HVAC and VRF equipment.
​• Act as technical resource to the Master Group sales teams.
​• Prepare and provide technical training and fulfill the objectives given by the product management director.
​• To professionally represent Master Group Inc’s best interest at all times when interacting with internal teams, external customers and building owners.

What You Bring to Our Team:

​​• Excellent problem solving skills.
• ​​Technical institute or college diploma in the HVAC-R or related field.
• ​Minimum of 5 to 10 years of field experience in the HVAC-R industry.
• ​Trouble shooting mechanical HVAC-R equipment and controls.
• ​Proficiency with computers and a moderate to advanced knowledge of MS Office and manufacturer based software.
​• Working in a dynamic Team group.
• ​Ability to work under pressure.
• ​Excellent communication and organizational skills.
​• Takes initiative and is resourceful.
• ​Functioning in a fast-paced environment requiring timeliness.
• ​Fundamental or advanced understanding of electrical wiring schematics.
• ​Basic ability to read building mechanical plans and specifications.
• ​Professionalism, diplomacy and courtesy.
• ​Proficient at writing reports.
​• At ease presenting to people on technical and training material.
• ​Valid driver’s license.

Compensation Information:
Base Salary Range: $70,000 - $95,000 annually
Supplemental Pay Types Include: annual bonus

Master is an equal opportunity employer, dedicated to fostering diversity and inclusion in our workplace. Elevate your career with us! 🌟💼

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy

Master, for over 70 years
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.