Branch Sales Representative

The incumbent will be responsible to manage incoming calls, order entry, and promote company products to generate increased sales and maintain high customer satisfaction.

#RefreshYourCareer

What you will accomplish with us:

• Provide an outstanding customer service;
• Process orders and quotations using different methods and support inside sales team with quotation requests;
• Manage all incoming phone calls in a professional manner;
• Source parts and/or equipment in collaboration with buying groups and suppliers;
• Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;
• Build sustainable customer relationships and trust with customers account through open communication;
• Follow company guidelines, policies and procedures;
• Address customer's concerns and offer the best solution to solve the problem in a timely manner;
• Conduct physical inventory and maintain inventory accuracy and cleanliness;
• Various other related duties including on-call duties to support the branch as assigned by supervisor;
• Ability to lift or move heavy products (up to 50lbs.);
• Forklift training will be required if the person doesn't have it already;
• Participate in after hours on-call rotation after 3 month that will involve attending the branch for emergency call outs.

What You Bring to Our Team:

•Excellent verbal and written communication skills;
•Professional phone manner and customer service skills;
•Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
•Ability to multitask, prioritize, and manage time effectively;
•Problem solving abilities;
•High School Diploma;
•Good sales abilities and persuasiveness;
•Ability to work under pressure unsupervised;
•Strong work ethic and positive team attitude;
•Good organization skills;
•Professional demeanor;
•Previous experience in HVAC-R industry, retail sales or technical related field (an asset);
•Completion of professional degree in refrigeration, heating, ventilation (an asset);
•Safety footwear required.

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy

Master, for over 70 years
We lead in HVAC-R and have been recognized among Canada's best-managed companies since 2010. As the foremost private HVAC-R distributor in the nation, we have over 1,300 active employees across 55+ branches, 4 distribution centers, spanning from British Columbia to the Atlantic provinces, and 19 branches in the United States.
A Great Place To Work
At Master, we offer a dynamic, stimulating, and enjoyable environment. With a strong belief in healthy and open communication, we embrace a close approach with all our colleagues. Teamwork is integral to our values, and it is through it that we achieve our greatest successes.