Credit and Collection agent

Working in the Credit and Collection manager’s team, this person will be responsible for applying the company’s policies for collecting delinquent accounts. In addition, he or she will review orders and release them when they have been put on hold.

What you will accomplish with us:

Agility:
• Track requests for margin increases in collaboration with the immediate supervisor and after analyzing them, approve orders that exceed the customer’s limit

Rigour:
• Collect accounts receivable for an assigned territory
• Authorize orders received that are in inventory and ready for delivery to customers
• Reconcile accounts receivable

Decision-making skills and autonomy:
• Produce various credit and collection reports (analyze, justify and explain)
• Take the necessary actions to resolve certain contentious cases

Tact and politeness:
• Interact with internal sales representatives and external customers

What You Bring to Our Team:

• Secondary School Diploma or College degree in office technology
• 2 to 3 years of experience in a similar position
• Being bilingual is a must.
• Knowledge of accounting software is an asset.

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy

Master, for over 70 years
We lead in HVAC-R and have been recognized among Canada's best-managed companies since 2010. As the foremost private HVAC-R distributor in the nation, we have over 1,300 active employees across 55+ branches, 4 distribution centers, spanning from British Columbia to the Atlantic provinces, and nearly 30 branches in the United States.
A Great Place To Work
At Master, we offer a dynamic, stimulating, and enjoyable environment. With a strong belief in healthy and open communication, we embrace a close approach with all our colleagues. Teamwork is integral to our values, and it is through it that we achieve our greatest successes.