HVAC Technical Advisor, After-Sales Support

The technical advisor will have as main responsibility to assure a technical support after sales to the customers.

What you will accomplish with us:

Troubleshooting and diagnostics over the phone and on site;

Manage repairs with suppliers;

Assist with the start-up of equipment sold in collaboration with the contractor;

Document claims;

Write commissioning assistance and site visit reports.

What You Bring to Our Team:

DEP in refrigeration or DEC in building mechanics or any combination of relevant training and experience as a refrigeration technician;

TAG 1 gas card required;

Good communicator;

Organizational skills;

Initiative and resourcefulness;

Diplomacy and courtesy;

Good knowledge of refrigeration and hydronic systems;

Good knowledge of control systems;

Knowledge of welding;

Knowledge of electricity;

Proficiency in English and French (or willingness to learn) (frequent interactions in English with Master employees and suppliers based in our offices in Ontario, Western Canada and Maritimes, and interactions in French with suppliers and employees in our local offices in Montreal and Ottawa).

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy

Master, for over 70 years
We lead in HVAC-R and have been recognized among Canada's best-managed companies since 2010. As the foremost private HVAC-R distributor in the nation, we have over 1,600 active employees across 55+ branches, 4 distribution centers, spanning from British Columbia to the Atlantic provinces, and nearly 30 branches in the United States.
A Great Place To Work
At Master, we offer a dynamic, stimulating, and enjoyable environment. With a strong belief in healthy and open communication, we embrace a close approach with all our colleagues. Teamwork is integral to our values, and it is through it that we achieve our greatest successes.