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The Technical Support Advisor will have the responsibility of working with the technical services and product management teams to provide technical after sales service to HVAC-R technicians and to proactively help deliver training to customers and staff. This person will provide support to partners in Western Canada. This position is a hybrid role and can be based in Manitoba, Saskatchewan, Alberta and British Columbia. Ability to travel is a requirement of this position.
• Provide local tech support assistance for our factory partner brands.• Assist customers in trouble shooting of our HVAC&R equipment brands. This assistance will be provided through phone, video conference and when required travel to job sites. • Help resolve technical issues processing of special labor and material claims between contractor, Master Group and the manufacturer partners. • Facilitate start-ups of HVAC and VRF equipment.• Act as technical resource to the Master Group sales teams. • Prepare and provide technical training and fulfill the objectives given by the product management director. • To professionally represent Master Group Inc’s best interest at all times when interacting with internal teams, external customers and building owners.
• Excellent problem solving skills.• Technical institute or college diploma in the HVAC-R or related field.• Minimum of 5 to 10 years of field experience in the HVAC-R industry.• Trouble shooting mechanical HVAC-R equipment and controls.• Proficiency with computers and a moderate to advanced knowledge of MS Office and manufacturer based software. • Working in a dynamic Team group.• Ability to work under pressure.• Excellent communication and organizational skills.• Takes initiative and is resourceful.• Functioning in a fast-paced environment requiring timeliness.• Fundamental or advanced understanding of electrical wiring schematics. • Basic ability to read building mechanical plans and specifications. • Professionalism, diplomacy and courtesy.• Proficient at writing reports.• At ease presenting to people on technical and training material.• Valid driver’s license.Compensation Information:Base Salary Range: $70,000 - $95,000 annuallySupplemental Pay Types Include: annual bonusMaster is an equal opportunity employer, dedicated to fostering diversity and inclusion in our workplace. Elevate your career with us! 🌟💼
Master, for over 70 years We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States. It's good to work with us At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.