Field E-Business Trainer Specialist

The Master Group seeks a highly motivated and experienced Business-to-Business (B2B) Field E-commerce Training and Onboarding Specialist to join our dynamic team. The ideal candidate will play a crucial role in enhancing the capabilities of our Sales Representatives, Branch Teams, and customers in navigating and effectively utilizing our B2B e-commerce platform. This role involves developing and delivering comprehensive training programs, both onsite and remotely, that empower our teams and clients to maximize the potential of our e-commerce solutions. This position will also support online training.

What you will accomplish with us:

• Training Development: Collaborate with cross-functional teams to design, develop, and maintain comprehensive training programs tailored to the needs of Sales Representatives, Branch Teams, and customers. Ensure training content aligns with the latest e-commerce tools, technologies, and best practices.
• Training Delivery: Conduct engaging and practical training sessions for Sales Representatives, Branch Teams, and customers through various channels, including in-person sessions, virtual webinars, and video tutorials. Adapt training methods to accommodate different learning styles and levels of technical expertise.
• Onboarding: Guide new customers through onboarding, ensuring a smooth transition onto the e-commerce platform. Provide expert guidance on platform navigation, product searches, order placement, and other relevant features.
• Continuous Education: Stay updated with industry trends and e-commerce advancements to enhance training content continually. Regularly assess the effectiveness of training programs and gather feedback to identify areas for improvement.
• Support and Troubleshooting: Offer post-training support to Sales Representatives, Branch Teams, and customers by addressing inquiries, troubleshooting issues, and providing solutions related to the e-commerce platform. Continue to gather feedback regarding the e-commerce platform and relay it back to the e-Business teams.
• Documentation: Develop and maintain training materials, user guides, FAQs, and knowledge base articles to facilitate self-learning among Sales Representatives, Branch Teams, and customers.
• Collaboration: Work closely with Sales, Marketing, Customer Support, and IT teams to ensure seamless integration of e-commerce training initiatives with overall business objectives.
• Metrics and Reporting: Track and analyze the effectiveness of training programs through key performance indicators (KPIs) and feedback mechanisms. Provide regular reports on training progress and areas for improvement.

What You Bring to Our Team:

• Bachelor's degree in Business, Marketing, Education, or a related field. Relevant certifications in training and e-commerce platforms are a plus.
• Proven experience (2+ years) in designing and delivering B2B training programs, preferably within the e-commerce or technology industry.
• Strong understanding of B2B e-commerce platforms, online transaction processes, and customer engagement strategies.
• Excellent presentation, communication, and interpersonal skills.
• Ability to adapt training methodologies to suit diverse learning styles and audience backgrounds.
• Detail-oriented with exceptional organizational and multitasking abilities.
• Proficiency in using e-learning tools, virtual training platforms, and multimedia software.
• Analytical mindset to evaluate training program effectiveness and make data-driven improvements.
• Knowledge of the HVAC or Construction industries is an asset
• Willingness to travel regionally and or nationally to different branches and customer sites as required.
• Bilingual an asset.

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy

Master, for over 70 years
We lead in HVAC-R and have been recognized among Canada's best-managed companies since 2010. As the foremost private HVAC-R distributor in the nation, we have over 1,300 active employees across 55+ branches, 4 distribution centers, spanning from British Columbia to the Atlantic provinces, and nearly 30 branches in the United States.
A Great Place To Work
At Master, we offer a dynamic, stimulating, and enjoyable environment. With a strong belief in healthy and open communication, we embrace a close approach with all our colleagues. Teamwork is integral to our values, and it is through it that we achieve our greatest successes.