Credit and collection agent

Working in the Credit and Collection team, this person will be responsible for applying the company’s policies for collecting delinquent accounts. In addition, this person will apply payments in the system, review orders and release them when they have been put on hold. As a Credit Agent, you will play a crucial role in ensuring the smooth functioning of our financial operations.

The successful candidate will be based out of our distribution center in Rocky View County, approximately 20 minutes North of Calgary. This is a hybrid position, with the requirement to be in office two days a week.

What you will accomplish with us:

• Collect accounts receivable for an assigned territory.
• Apply payments receive in the system.
• Authorize orders received that are in inventory and ready for delivery to customers
• Collaborating with the immediate supervisor to track requests for margin increases and approving orders exceeding the customer's limit after analysis.
• Reconciling accounts receivable to maintain accurate financial records.
• Generating and analyzing various credit and collection reports, providing justifications and explanations when necessary.
• Take the necessary actions to resolve certain contentious

What You Bring to Our Team:

• Secondary School Diploma or College degree in office technology.
• 2 to 3 years of experience in a similar credit and collections position.
• Knowledge of accounting software will be considered an asset.
• Strong decision-making skills, autonomy, tact, and politeness.
• Meticulous attention to detail and thoroughness.
• Proven experience in collections, including making collection calls to customers.
• Background in posting and reconciling payments to accounts.
• Basic accounting skills, including knowledge of credits, debits, and balancing.
• Ability to handle cash application, including entering account numbers and scanning payments into the bank account, as well as processing online transactions.
• Previous customer service experience, preferably in a financial role.
• Experience in working with multiple stakeholders and effectively prioritizing tasks with competing deadlines.
• Familiarity with Microsoft programs, especially Excel.
• Tech-savviness and ability to adapt to new systems easily.

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy

Master, for over 70 years
We lead in HVAC-R and have been recognized among Canada's best-managed companies since 2010. As the foremost private HVAC-R distributor in the nation, we have over 1,300 active employees across 55+ branches, 4 distribution centers, spanning from British Columbia to the Atlantic provinces, and nearly 30 branches in the United States.
A Great Place To Work
At Master, we offer a dynamic, stimulating, and enjoyable environment. With a strong belief in healthy and open communication, we embrace a close approach with all our colleagues. Teamwork is integral to our values, and it is through it that we achieve our greatest successes.