Commercial technical support Advisor - HVAC

The technical advisor will have as main responsibility to assure a technical service after sales to the customers.

What you will accomplish with us:

- Troubleshooting and diagnostics over the phone and on site;
- Manage repairs with suppliers;
- Assist with the start-up of equipment sold in collaboration with the contractor;
- Document claims;
- Write commissioning assistance and site visit reports.

What You Bring to Our Team:

- College diploma in refrigeration or in building mechanics, or any combination of relevant training and experience as a refrigeration technician;
- Good knowledge of refrigeration and hydronic systems;
- Good knowledge of control systems;
- Knowledge of welding, electricity or gas installations will be considered an asset;
- Good communicator;
- Initiative and resourcefulness;
- Diplomacy and courtesy;
- Bilingualism (French / English) - Need to interact on a regular basis with our internal and/or external Master Group collaborators across the country. After evaluation, it has been determined that no other solution can meet these professional obligations.

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy

Master, for over 70 years
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.